Now Live · Third Sector Infrastructure · #NoCommunityLeftOffline
A fully accessible website for your organisation, in under 10 minutes. Free.
Community Switchboard is the discovery and participation layer of Community Stack, giving every charity, grassroots group, and third-sector organisation a credible digital presence and a trusted pathway to be found.
Because participation should never be determined by digital access alone.
The Challenge
The scale of exclusion is bigger than most people realise.
3.8 million
people in the UK lack essential digital skills for everyday life.
UK Government, Digital Inclusion Action Plan
2.8 million
people in the UK have no internet access at all.
Ofcom, Digital disadvantage in the UK
1.7 million
UK households don't have internet access at home.
UK Parliament POST, Digital Exclusion
8%
of internet users say they lack confidence online.
Ofcom, Digital disadvantage in the UK
49%
of disabled people say poor accessibility has put them off donating online.
Charity Times, disabled donors and accessibility
71%
of disabled customers will leave a website that's difficult to use.
Click-Away Pound Report
When services can't be found, support doesn't reach the people who need it most.
Why We Built This
Most community support is real, but invisible.
Fragmented Discovery
The third sector is doing essential work in every town, estate, and rural village, but discovery is fragmented.
Unreliable Pathways
People rely on social media, word of mouth, outdated directories, and luck to find the support they need.
Volunteer Burden
Organisations rely on volunteers who don't have time, money, or technical support to keep a website current and accessible.
Our Response
Switchboard exists to make participation and support discoverable, as infrastructure, not as marketing.
Zero-Barrier Entry
If you can fill out a form, you can launch a credible website.
Switchboard removes every barrier between a charity and a professional, accessible presence. No templates to fight with. No developers. No complexity. No ongoing maintenance burden.
Website live in under 10 minutes
Accessibility-first layouts as default
Visible and discoverable through Switchboard's participation index
Free tier for every organisation
Designed for low digital confidence and time-poor teams
The Platform
The discovery and participation layer for social infrastructure
Community Switchboard is the digital front door to civic, third-sector, and community participation, enabling people, organisations, and institutions to discover, access, and engage with trusted services, programmes, and ecosystems.
Not a...
Not a website builder.
Not a marketplace.
Not a directory in isolation.
It is...
Shared infrastructure designed to reduce exclusion, strengthen visibility and access, connect organisations into ecosystems, and support resilience over time.
How It Works
A unified access point for discovery
Unified discovery
A single trusted access point to find organisations, services, events, and opportunities.
Inclusive by default
Built for low digital confidence, accessibility needs, and real-world decision-making.
Trust and legitimacy
Organisations can carry trust signals and verification pathways, aligned with Community Engine and standards.
Local and scalable
Discover what's near you, or navigate thematic hubs and national campaigns.
National Campaign
#NoCommunityLeftOffline
We are leading a national campaign to ensure every community organisation, especially in rural and underserved areas, can be found, supported, and accessed. This is not about "digital transformation theatre". It is about infrastructure: visibility, accessibility, and participation.
Rural digital inclusion and regional access
Accessibility as baseline infrastructure
Making local support discoverable by need, not by network
Reducing burden on volunteers through shared infrastructure
Capabilities
What you get from day one
Core capabilities available to every organisation.
Organisational presence
- Mobile-first, responsive presence
- Accessibility-first layouts
- Switchboard-branded microsite (Free tier)
- Events and booking links
- Volunteer sign-up forms
- Donation integration + Gift Aid (where available)
- Local SEO optimisation
- Basic analytics dashboard
Discoverability engine
- Search by geography and service radius
- Search by need and category
- Filters for accessibility requirements
- Language and cultural provision
- Availability and opening times (where applicable)
Ecosystem hubs
- Shared calendars
- Cross-organisation collaboration pathways
- Collective campaigns and amplification
Multi-Channel
Accessible online now, built for offline access next
Switchboard is designed as multi-channel infrastructure. Web access is the baseline. From Year 2, we expand to offline-first pathways so people can discover support without needing modern devices or constant internet access.
Now
Web-first discovery and accessible microsites
Next (Roadmap)
Local numbers, voice navigation, SMS discovery, multi-language support
Roadmap
Roadmap to inclusive infrastructure
Live
Presence layer, core discoverability, hubs, jobs/volunteering basics, knowledge base, campaigns
Expanded Capabilities
Expanded fundraising + Gift Aid, project showcases, volunteer pipelines, community-contributed knowledge
Collective Tools
Collective grant board, lightweight operational tools, amplified campaigns
Inclusive Infrastructure
Resource sharing, advocacy coordination, impact intelligence, offline access (voice/SMS), assistive AI
Pricing
Pricing designed for inclusion, not distortion
Pricing reflects capability and stewardship support, not exclusion. All organisations remain discoverable. Tiering affects capability and priority placement, not eligibility.
Free
£0
Core presence and discoverability
Basic
£10/month
£100/year
Enhanced features and priority support
Premium
£30/month
£300/year
Advanced tools and analytics
Platinum
£50/month
£500/year
Full capabilities and dedicated support
Enterprise
£1,000/year
Custom solutions for large organisations
Responsible Insight
Impact intelligence without control
Switchboard contributes to ecosystem insight to help coordination, inclusion, and resilience, without becoming extractive or distortive.
Metrics will focus on
- Service reach and participation
- Volunteer engagement
- Digital inclusion journeys
- Collaboration health across hubs
- Gap analysis and coverage mapping
"Participation should never be determined by digital access alone."
Mercedes Moxon-Greenfield
Co-Founder & CTO
Ready to Get Started?
Launch your organisation's accessible presence today.
If you're a charity, grassroots group, or third-sector organisation, Switchboard gives you a credible, accessible, discoverable website in under 10 minutes, free.