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Switchboard · live now · #NoCommunityLeftOffline
The full-service digital platform for the third sector. A free, accessible website in under ten minutes, a place in a national index so people can find you, and, when you're ready, the tools to run the whole organisation behind it.
Because participation should never be determined by digital access alone.
The challenge
When services can't be found, support doesn't reach the people who need it most.
3.8 million
people in the UK lack essential digital skills for everyday life.
Source: UK Government, Digital Inclusion Action Plan
2.8 million
people in the UK have no internet access at all.
Source: Ofcom, Digital disadvantage in the UK
1.7 million
UK households have no internet access at home.
Source: UK Parliament POST, Digital Exclusion
8%
of internet users say they lack confidence online.
Source: Ofcom, Digital disadvantage in the UK
49%
of disabled people say poor accessibility has put them off donating online.
Source: Charity Times
71%
of disabled customers will leave a website that is difficult to use.
Source: Click-Away Pound Report
Why we built this
Hard to find.
The third sector is doing essential work in every town, estate and rural village, and there is no reliable way for people to find it.
Held together by hand.
Organisations run on a website nobody has time to update, a spreadsheet for donors, another for volunteers, a shoebox for receipts and one person who knows how it all fits together.
Paid for by goodwill.
The people keeping it going are volunteers and part-time staff who were hired to help people, not to manage software.
Our response.
Switchboard makes support discoverable, and then takes the administrative weight off the people carrying it. One platform, one login, one place where everything lives.
Zero-barrier entry
If you can fill in a form, you can launch a credible website.
No templates to fight with. No developer. No hosting bill. No maintenance. Already on Wix, Squarespace or WordPress? We'll move it across. Never had a site? That's fine too.
Register your organisationTell us your name
We find your charity registration and fill in what we can.
Tell us what you do
And who you help, in your own words.
Choose how it looks
Every design meets WCAG 2.2 AA, the standard funders and public bodies expect. We don't offer one that doesn't.
You're live
Your website is up and you're in the national index, discoverable by anyone searching for what you do, near where you are.
What you get
It isn't a website builder or a listings site. It's the digital platform underneath the whole organisation, and it starts free.
Be found
An accessible website of your own, plus a listing in a national index.
People don't know who helps. They know what's wrong. Someone can search for what they need, near where they are, and find you.
Be trusted
Verified charity registration, safeguarding declarations and quality marks, shown clearly.
So people and funders can see you are who you say you are. Trust signals are built into every listing from day one.
Be able to run
Donations, volunteers, supporters, staff, funding, reporting, marketing and retail.
Everything you're holding together with spreadsheets, in one platform that doesn't need technical skills.
The national index
People don't know who helps. They know what's wrong.
So the index is built around need. Free to browse and free to be listed, always, on every plan.
Run the organisation
Fundraising and donations
Donation pages for one-off, regular, in memory and appeal giving. Gift Aid collected properly, with your HMRC claim prepared for you. Appeal thermometers, team and sponsored fundraising pages, and legacy and major donor tracking.
Supporters and contacts
Donors, funders, volunteers, partners and the people you support, in one place. Giving history, contact history, saved lists, and alerts when a regular giver lapses. Sensitive case notes stay restricted to the people who should see them.
Volunteers and staff
Records, rotas with swap requests, onboarding checklists, training and DBS renewals flagged before they expire, and timesheets that record hours against the grant paying for them, so your reporting is already done.
Recruitment
Post paid roles and volunteer opportunities, show them on your own website, take applications, track candidates and report on equal opportunities anonymously.
Funding and impact
Track what you set out to change, who you reached, and the evidence behind it. Quotes, photographs and case studies stored with consent. Funding won recorded as you go, so the annual report writes itself from real numbers.
Email and social
Newsletters, appeals and event invitations sent from your own address. Automatic thank you and welcome messages. One calendar for Facebook, Instagram, LinkedIn, X, Bluesky and Mastodon, with a nudge to add image descriptions every time.
Shops, cafes and stock
Card readers for the shop, the cafe, the event and the collection tin, working even when the connection drops. Stock, food bank supplies, equipment and assets tracked, with records of what went where for funders. An online shop that shares the same stock, with Gift Aid on qualifying sales.
The AI layer
The work that quietly consumes a small charity is writing: funding bids, funder reports, trustee papers, impact stories. Every one starts from a blank page, usually late at night.
Switchboard's assistant drafts from your own profile, past applications, results and evidence, rather than from nothing.
Our commitment
We're not tied to a single AI supplier, so the technology can change without anything changing for you. Your information is never used to train anyone's AI.
Included on Core and above, subject to fair usage.
What it helps with
Built on Engine
Switchboard runs on Engine, the platform behind every Community Stack product. In practice, that means three things.
Enterprise-grade infrastructure, charity price.
The security, reliability and record keeping normally reserved for large organisations, on a free charity account.
Accessibility all the way through.
Screens your volunteers use are as accessible as the pages the public sees, because organisers have access needs too.
Your data, your exit.
Exportable in full, at any time, at no cost, with no request form and no exit fee.
National campaign
#NoCommunityLeftOffline
We're leading a national campaign so that every community organisation, especially in rural and underserved areas, can be found, supported and reached. Not digital transformation theatre: infrastructure for visibility, accessibility and participation.
For individuals
Find trusted local support and things to take part in, in ways that work for you.
For organisations
Become visible, credible and easy to reach, and run everything from one place without technical skills.
For funders, councils and institutions
Find trusted organisations, see where provision is missing, and support whole areas responsibly.
Online now, offline next
From year two we add ways to reach support without a modern device or reliable connection: local phone numbers, a text message service, multiple languages and printed directories. This is the part nobody else will build.
Now, live
Live
Your website, the national index, hubs, events, volunteering, donations and Gift Aid, campaigns and the knowledge base.
Q3 2026
AI and supporter tools
The AI assistant, supporter records, email and social media.
Q4 2026
Operations
Funding search and matching, impact reporting, staff and volunteer management, timesheets, recruitment and the shared grant board.
2027
Commerce and offline
Card payments, stock and the online shop. Resource sharing between organisations, campaigning together, ecosystem insight, and access by phone and text message.
Pricing
Every organisation stays discoverable whatever it pays. Paying more adds capability. It never buys eligibility, and never buys a better position for a worse service.
Free
£0
Your website, the national index, donations and Gift Aid, volunteers and events
Basic
£10 / month
Your own web address, full control of the design, media library, more fundraising tools. Or £100 a year.
Core
£25 / month
+ £15 per team member
The AI assistant, supporter records, email marketing, social media scheduling
Plus
£59 / month
+ £10 per team member
Funding search, impact reporting, staff and volunteers, timesheets, recruitment, card payments, stock and online shop
Enterprise
From £1,000 / year
Multiple sites, advanced governance, dedicated support
Programme
Contact us
Funded by a funder or local authority, covering a whole area
All prices exclude VAT. AI assistance on Core and above is subject to fair usage.
Funders and local authorities
A programme puts every organisation in an area onto the platform at once, with coverage mapping included, so you can see what a place has and what it's missing.
Responsible insight
Understanding the sector without controlling it.
Information about individual people never leaves your organisation. Anything we report across the sector is counted, never identifiable, and that's built into how the system works rather than promised in a policy.
We look at
“Participation should never be determined by digital access alone. The organisations closest to the people who need help most are the ones least likely to be found. That's a solvable problem, and it shouldn't cost them anything to solve.”
Ethan Sumner, Founder & CEO
Questions
Community Switchboard is accessible website and operations software for charities, community groups and third-sector organisations. It gives every organisation a website, a place in a national directory so people can find it, and the tools to run donations, volunteers and events.
Yes. The free plan includes your website, a listing in the national index, donations with Gift Aid, volunteers and events. Paid plans start at £10 a month for your own web address and more fundraising tools.
Accessibility is standard on every plan, not an upgrade. Every design meets WCAG 2.2 AA, the screens volunteers use are as accessible as the public pages, your words are checked for accessibility before you publish, and people can filter organisations by accessibility, language and cultural provision.
Charities, grassroots groups, food banks and any third-sector organisation supporting people locally, whether or not it has technical skills. People use it to find trusted local support, and funders and local authorities use it to see where provision is missing and can fund a whole area through a programme.
One platform. Free to start.
For charities, grassroots groups and third-sector organisations: an accessible website in under ten minutes, a place where people can find you, and everything you need to run what sits behind it.